In-stock orders are usually dispatched within 1–3 working days. Delivery time will depend on the service and destination. If you need your order by a particular date, please contact us before ordering and we’ll let you know what is possible.

If you need an order urgently, please get in touch. Where possible, we can arrange an express delivery service at an additional cost.

Yes, we deliver internationally. Shipping costs vary depending on the destination. Customs duties, taxes or import charges may also apply and are the responsibility of the recipient.

Please see our Returns Policy for full details about returns and how to request one.

Please contact us as soon as possible and send a photograph of the damaged item and packaging. We’ll help you with the next steps.

We recommend hand washing our bottle glasses to help keep them looking their best.

Yes. The cut edges are carefully finished and polished to create a smooth drinking rim.

Many of our products give familiar glass bottles a completely different use, turning them into glasses, planters, lamps, serveware and more. We also offer a wider range of gifts chosen to complement the GoGiftid collection.

Yes. We work with independent retailers, gift shops, garden centres and other businesses. You can view our Trade Product Lookbook to see the current range, or visit our Wholesale page to make an enquiry.

Yes. We offer gifting for teams, clients, events and larger company orders. Visit our Corporate Gifting page or get in touch to discuss what you’re looking for.

Yes. We offer a selection of bespoke products for larger orders, with customisation options depending on the product and requirements. You can view our Bespoke Lookbook or get in touch to discuss what you have in mind.