Returns       

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you are not happy with your product then you can return it to us, however, unfortunately we do not cover the cost of return postage. All returns are the responsibility of the customer.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

For Recycling products, we accept returns only if the product is faulty.

Please be aware that you are responsible for the returned item until it has reached us. We reserve the right to refuse any returns that do not meet our returns criteria. 
To start a return, you can contact us at info@gogiftid.com.

Damages and issues
Our products are packaged to ensure they arrive to you in good condition. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.